Yes, all our powdered-form products, such as our Bone Broth and Pumpkin Plus come with a scoop!
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Barsk and you shall receive
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Do your products come with a scoop?
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Can my puppy use your products?
Yes you can! All our products are suitable for dogs of all ages including puppies and senior dogs.
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Can we use all products simultaneously?
Yes you can! We have designed all our Barsk products to address different areas of your pet's health with no overlap in active ingredients, such that you can safely consume all our products at the same time. However, do check with your vet if you have any particular areas of concern. Additionally, make sure to check any existing supplements or toppers that you are already giving to your pet to ensure that are having a balanced diet.
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How do I rehydrate the bone broth?
To rehydrate the bone broth, mix with a bit of warm water and stir into a paste. Then, add the remaining warm water and mix well using an electric blender. Some sedimentation is normal. Do note however, that the nutritional value of the bone broth remains the same whether rehydrated or consumed in its powdered form, so we recommend simply sprinkling it over your dog's food for convenience!
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Do I need to refrigerate your products upon opening?
Refrigeration is not necessary after opening. Your products should remain fresh for several months as long as you keep the lid on and store them in a cool, dry place. However, for our Omega Oil, you can keep it in a fridge to prolong its freshness for a longer period of time if needed.
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Can your products be used by cats?
Yes you can! All our products are suitable for both cats and dogs. However, please note that the serving sizes will differ between cats and dogs. For cats, we recommend giving half the recommended amount for a 1 - 10kg dog. So for example, if your product indicates 1 scoop per day for a 1 - 10kg dog, provide half a scoop instead for your cat. For kittens and cats below 2.5kgs, reduce this further to one quarter the recommended amount for a 1 - 10kg dog.ย
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Do you ship internationally? How much does shipping cost and how much do I need to purchase to qualify for free shipping?
Yes we do! Here is a list of countries we ship to and our shipping times and prices:
- Australia: 7 business days |ย AUD 25
- Canada: 10 business days | CAD 45
- China Mainland: 6 business days | RMB 120
- Hong Kong: 3 business days | HKD 100
- Malaysia: 4 business days |MYR 20
- Taiwan: 6 business days | NTD 250
- Thailand: 6 business days |THB 400
- UK: 5 business days | GBP 20
- USA: 8 business days | USD 30
You will qualify for free international shipping if your total order value (after discounts) exceeds:
- Australia: AUD 140
- Canada: CAD 220
- China: RMB 700
- Hong Kong: HKD 650
- Malaysia: MYR 280
- Taiwan: NTD 2500
- Thailand: THB 3000
- UK: GBP 100
- USA: USD 150
Please be aware that different countries have unique customs rules and regulations. As a result, please note that if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
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How long will it take to receive my order?
You will typically receive your order within 2-3 business days (Mon-Fri) from the date of purchase.ย
In the case of preorders, your order will be dispatched within 30 days of your preorder or once the item is available, whichever is earlier. From the time of dispatch, it will then take 2-3 business days to reach you.
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How do I track my order?
We use tracked shipping on all our orders. Once your order has been dispatched, you will receive an email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
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The product I want is out-of-stock, when will it be available?
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product.ย
If one of our products is out of stock, and the preorder option is available, you may place a preorder and your item will arrive once it is back in stock. In the event that your item is not dispatched to you in the 30 days after your preorder, you will be eligible for a full refund for that product.ย
You may also cancel your preorder any time before your item is dispatched to receive a full refund.ย
If the preorder options is not available, please feel free to send us a message and we'll make sure to let you know once the product is back in stock again.ย
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How do preorders work?
For new launches and certain out of stock items, you may place a preorder and your item will be delivered to you once it becomes available.
In the event that your item is not dispatched to you in the 30 days from the date you placed your preorder, you will be eligible for a full refund for that product.
You may also cancel your preorder any time before your item is dispatched to receive a full refund. If you have any questions about your preorder or making preorders, please do not hesitate to each out to us at hello@barsk.co
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My order never got to me, what do I do?
We use tracked delivery for all our orders. You may use the tracking number provided to you to check the status of your order.ย
If it's been marked delivered and it's only been one day, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the order has been marked as delivered, or the tracking information hasnโt been updated in an unusually long time please reach out to us at hello@barsk.co, and we will look into the matter immediately.
In the event that your order was lost by the carrier, you will be provided the option of either a replacement or a full refund of your order.
Please note that if shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.ย
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What is your return policy?
We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at hello@barsk.co to initiate a return within 14 days of delivery. If there is a problem with a product that you have ordered, we will refund you for that product or send you a replacement.
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Can I exchange an item?
All items are eligible for exchange within 30 days from the date of purchase.ย
To be eligible, items must be unopened, unused, and undamaged, and in their original packaging.ย Please note that additional delivery fees may apply.ย
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